We conduct patient satisfaction surveys on a continual basis so that we know patients’ opinions about our care. These surveys help us understand how patients feel about their experiences here and identify issues we may need to address. The charts below show some of the measures from our most recent survey.
Survey of Inpatients by Comparison with Peer Institutions*
Since Memorial Sloan Kettering Cancer Center is a teaching hospital, with its main campus located in New York City, we compare our ratings with a group of New York-area hospitals that also offer cancer treatment services. This is called “Peer Group” in the data noted below, and is available only for inpatient ratings.
Patients rate many aspects of their experience on a scale of Very Poor to Very Good. The ratings are combined and averaged, and appear as numbers.
Very Good = 100
Good = 75
Fair = 50
Poor = 25
Very Poor = 0
*Fourth Quarter of 2020
| MSK | Peer Groups | |
|---|---|---|
| Overall Hospital Rating | 91 | 87 |
| Likelihood of Recommending the Hospital | 96 | 91 |
| Staff Worked Together to Care for Patient | 95 | 92 |
| MSK | Peer Groups | |
|---|---|---|
| Overall Rating of Care Given | 96 | 92 |
| Skills of Physician | 97 | 93 |
| Friendliness/Courtesy of Your Physician | 94 | 91 |
| Skill of Nurses | 96 | 93 |
| Nurse’s Attention Paid to Your Special Personal Needs | 94 | 90 |
| MSK | Peer Groups | |
|---|---|---|
| How Well Your Pain Was Controlled | 92 | 89 |
| How Well Staff Addressed Your Emotional Needs | 91 | 87 |
| Response to Concerns and Complaints Made during Your Stay | 91 | 87 |
Survey of Outpatients by Comparison with Peer Institutions
We are now reporting the results of the Oncology-specific Outpatient Survey. The “Peer Group” for this Outpatient Survey is 14 Cancer Centers and Hospitals that offer cancer treatment, and includes members of the Comprehensive Cancer Center Consortium for Quality Improvement. The scales used are the same as those used for the Inpatient Survey.
*Fourth Quarter of 2020
| MSK | Peer Group | |
|---|---|---|
| Likelihood of Recommending Our Services | 97 | 96 |
| Overall Rating of Care Given | 96 | 96 |
| Degree to which Your Care was Coordinated among Doctors and Other Caregivers | 94 | 94 |
| MSK | Peer Group | |
|---|---|---|
| Effort to Include You in Decisions about Your Treatment | 93 | 93 |
| Degree to which Staff Addressed Your Emotional Needs | 91 | 92 |
| Staff Sensitivity to Personal Difficulties and Inconveniences Your Condition and Treatment Can Cause | 92 | 92 |